Refund Policy
Module 1: Core Coach Training
Although we hope that you will not need to request a refund, we understand that you may find it necessary to cancel a registration or withdraw from a training program. Please see below for policies.
For the 9-week virtual program:
If you request to withdraw prior to Lesson 1, you are responsible for paying 5% of the full program fee.
If you request to withdraw prior to Lesson 4, you are responsible for paying 30% of the full program fee.
If you request to withdraw prior to Lesson 7, you are responsible for paying 55% of the full program fee.
If you request to withdraw prior to Lesson 10, you are responsible for 80% of the full program fee.
No refund will be provided after Lesson 11.
The above fees are assessed for payments whether they have been made in full or set up on a payment plan. The refund fee is calculated based upon the total program fee (or re-enrollment fee if you are taking the course for a second time).
For the 4-day or 4-week, virtual program:
If you request to withdraw prior to Day 1, you are responsible for paying 5% of the full program fee.
If you request to withdraw prior to Day 2 you are responsible for paying 30% of the full program fee.
No refund will be provided after Day 2.
No refunds will be provided after the Certification deadline.
The above fees are assessed for payments whether they have been made in full or set up on a payment plan. The refund fee is calculated based upon the total program fee (or re-enrollment fee if you are taking the course for a second time).
For the 4-day, in-person program:
If you request to withdraw at least 14 days prior to the program start, you are responsible for paying 5% of the full program fee. No refunds will be given within 13 days of the program start. The request forms can be found on your student web pages at CustomerHub.
The above fees are assessed for payments whether they have been made in full or set up on a payment plan. The refund fee is calculated based upon the total program fee (or re-enrollment fee if you are taking the course for a second time).
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Module 1: Transfer Policy
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We understand that circumstances may arise which prevent a student from completing the training program in which they are enrolled. Transfer to a different program is allowed if:
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Requested before Lesson 4 of a 9-week program
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Requested before Day 2 of a 4-week or 4-day program
Transfer requests must be made through your Coach Concierge and includes:
1. Withdrawal from the current program
2. Payment of a $75.00 Transfer Fee
3. Re-registration in a program that is currently open for registration. If the student wishes to participate in a program that is not currently open for registration, they will be withdrawn from their current program, less applicable fees, and will need to re-register when the program they wish to join becomes available.
4. Full, live attendance will be required in all lessons of the new program, even if they were attended in the previous program.
The withdrawal request forms can be found on your student web pages at CustomerHub.
Module 2: Advanced Skills Practice
Refunds for Module 2 are not provided once you have taken any of the classes or started any e-course. If you meet that criteria you may request a refund for Module 2, less a 5% administrative fee. Refund requests must be submitted to your assigned Coach Concierge. Once you are a registered student request forms are made available at your student account at CustomerHub.
No Module 2 and/or 3 refunds will be provided after the Certification deadline.
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Module 3: Certification and Assessment
Refunds for Module 3 are not provided once you have been given access to the materials or started any of the Certification steps. You may request a refund for Module 3 prior to completing Module 2, less a 5% administrative fee. Refund requests must be submitted to your assigned Coach Concierge. Once you are a registered student request forms are made available at your student account at CustomerHub.
No Module 2 and/or 3 refunds will be provided after the Certification deadline.
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Module 4: Lifestyle Medicine for Coaches
Refunds for Module 4 are not provided once you have taken any of the classes. If you meet that criteria you may request a refund for Module 4, less a 5% administrative fee. Please contact your Coach Concierge.
Behavior Change Agent
Refunds for the Behavior Change Agent course are not provided once you have taken any of the classes. If you meet that criteria you may request a refund, less a 5% administrative fee. Please contact your Coach Concierge.